Your Easy Web Solutions
604 Stanley St, Woolloongabba QLD 4102
Telehealth Consultations
Your Easy Web Solutions offers Telehealth services to patients who are otherwise unable or have difficulties attending their appointment in clinic due to chronic health conditions or increased travel distance.
The benefits of having a video consultation can be:
Reducing the waiting time to see a specialist
Avoiding your need to travel to the specialist
Reducing the risk of contracting community transmitted illnesses (e.g. COVID-19)
The risks of having a video consultation can be:
- A video consultation will not be exactly the same, and may not be as complete as a face-to-face service.
- There could be some technical problems that affect the video visit.
- This health care service uses systems that meet recommended standards to protect the privacy and security of the video visits. However, the service cannot guarantee total protection against hacking or tapping into the video visit by outsiders. This risk is small, but it does exist.
The following platforms can be used for Telehealth Consultations. Please have your phone with you at the time of the appointment in case of technical difficulties.
Skype
- Skype can be used on your computer/laptop, tablet or smart phone.
- Ensure Skype is installed on your device (Skype Download)
- If you don’t already have a Skype account you will need to create one (Create Account)
Test your audio and video through the initial Skype setup process
Be in a quiet room free from distractions
Advise us of your Skype ID or email address so that we can find you
Your specialist will call you at the appointment time. If there is a delay, we will attempt to notify you via phone
Skype help directory – https://support.skype.com/en/skype/
Phone
- Be in a quiet room free from distractions
- Your specialist will call your preferred contact number at the time of your appointment
Fees
Most of our patients are eligible to receive bulk billed Telehealth consultations. We will advise you if you are not able to be bulk billed. In this case regular consultation fees will apply.
Consent
We require your written consent to go ahead with Telehealth Consultations. You are still able to attend a faceto-face consultation with your specialist if considered reasonable and safe for both patient and specialist. A telehealth video consultation will only happen if your specialist considers it safe and suitable and you are happy to participate in a telehealth video consultation.
Please complete the consent form on the next page if you wish to partake in Telehealth Consultations.
Telehealth Consent Form
Telehealth uses audio and video technology to connect you to your Specialist. This reduces the need for you to travel long distances and provides you timely access to the specialist service.
Please ensure you are fully informed and satisfied with this approach before signing this Consent Form.