Advertiser Guide: working with a third-party partner
Introduction to online advertising and AdWords
AdWords is Google’s advertising product, which displays your ads to people looking for products or services similar to those that you offer on Google or its partner sites. Advertising with AdWords allows you to reach new customers at the precise moment that they’re searching for your type of products and services. You can choose to be charged for clicks, impressions or conversions, depending on the type of campaign you run.
Once your ads are running, we provide performance data so that your third-party partner can track what’s working and what’s not. AdWords is highly accountable, helping you understand precisely the return on your advertising investment and allowing your third-party partner to make adjustments to optimise for the best possible return.
In addition to Google search, you can also run ads on Google’s network of partner sites (places where you may have seen the “Ads by Google” message) – including YouTube. On this network, you can take advantage of other ad formats, such as image ads and video ads.
Google and third-party partners
We believe that AdWords can help your business succeed. However, you might not have the time or resources to devote to building – and regularly maintaining – a successful AdWords account. Or maybe you’d just like some help from an expert.
That’s where our third-party partners come in. There are many different types of third parties out there, from the largest advertising agency and yellow page publisher to the one-person web consultant. To help you select a third-party partner, we’ve developed our Partner Programmes. Third parties participating in these programmes will display a badge on their website and have taken and passed certification exams. Two badges that you’ll probably see most often are AdWords Certified Partner and AdWords Authorised Reseller. See the badges and learn about our Partner Programs at www.google.com.au/adwords/partnerprograms.
To confirm that a company is certified within our Partner Programmes, click the badge on their website. If they’re certified, you’ll be taken to the company’s profile page on Google.com.au.
How to work with a third-party partner
An AdWords third-party partner can save you and your business a lot of time and energy. For best results, we encourage you to stay informed, involved and up-to-speed on your ad campaigns, and let your partner handle the time-consuming work.
Third-party partners will often charge a fee in addition to the cost of your advertising. Remember, they’re providing a valuable service by managing your AdWords campaigns, providing you with reporting, answering your questions and optimising your campaigns, among many other things. We believe it’s important for you to understand that the total cost of your AdWords advertising, including any fees that your third-party partner charges. Use this amount to determine your return on investment (ROI).
Here are five quick tips for being a savvy customer:
1. Be selective When selecting a third-party partner to work with, look for companies that display a Certified Partner or Authorised Reseller badge. You can use Google Partner Search to verify that a company is certified, or to search for certified partners. As part of your selection process, make sure that you understand and are comfortable with the length of the contract that you’re entering into with the partner. There are a few other criteria to help you choose the right third-party partner for you:
- Has this third-party partner worked with businesses in your area before?
- What about businesses with similar budgets or target audiences?
- What other services can they provide – alongside AdWords – to grow your business?
2. Pick one partner You may be tempted to divide your budget among multiple third parties to see which one drives the best results. You’re welcome to do this as long as you test them one at a time. Google doesn’t display more than one ad for a business on a page of search results, so you’ll find it difficult to test multiple third parties at once.
3. Educate yourself Understanding AdWords at an advanced level can take time, but it doesn’t take much time to learn the basics. Review the “AdWords basics” section below or visit the AdWords Help Centre at support.google.com/adwords to learn more. Understanding AdWords will help you make more informed decisions with your third-party partner.
4. Trust experience If you’re working with a company that’s managed hundreds of AdWords accounts, then it’s likely that they’ve developed expertise with AdWords. If they tell you that certain industries have historically higher online-advertising costs or certain keywords might not work for your business, they’re probably speaking from experience.
5. Evaluate your performance Unless you’re focused on branding, what matters most about AdWords is the return on your advertising investment (i.e. the number of new customers coming in the door). So take some time each month to measure what you’re investing, and the results that you’re receiving from that investment.
What to watch out for
We believe that it’s important for you to have a great experience with AdWords. If this isn’t the case, please let us know. Make sure that you work with your third-party partner first to try to resolve any issues before contacting us.
Many third parties have earned our trust by representing the best interests of their advertisers. There are some third parties that are not acting in this way. Here are some activities to watch out for and let us know about:
- Not sharing the cost and performance of AdWords campaigns: You have a right to know, at a minimum, the number of clicks, impressions and cost of your AdWords advertising.
- Guaranteeing ad placement, either on a specific advertising channel or in a specific position: It’s not possible to guarantee a specific ad position on Google.com.au search results pages. AdWords ad position is determined by an auction and changes dynamically with every new search. Some third parties may only charge you if they achieve your desired ad placement, but those that guarantee a specific position (i.e. the top position every time a user searches for your keyword) are misrepresenting how AdWords works.
- Claiming to be from Google: Ask this person for their name and to email you from their Google.com.au email address; if you’re still unsure, forward the email to the address above.
- Harassing or bullying you into signing up: Only you can remove your business from the natural or organic search results on Google.com.au.
- Deceptive pricing: The agency may not use the correct advertising budget as agreed with you – make sure that you get an official copy of your agreement in writing.
- Claiming AdWords will affect your organic or natural ranking: AdWords advertising has no impact on your organic or natural ranking in the search results; the two are completely separate.
- Keywords: The words or phrases that you select – when users search for those words on Google, your ad may appear next to or above the search results.
- Clicks: The number of times that users clicked your ad. Impressions: The number of times that your ad appeared.
- Click-through Rate (CTR): The number of clicks divided by the number of impressions, shown as a percentage. A good CTR can improve your average position.
- Average Position: The average position that an ad appears in when it’s triggered. An average position of 1 to 8 generally means that the ad is appearing on the first page of search results.
- Cost: The total amount that you spend with AdWords.
- Conversion: The action that your advertising results in, such as a phone call, lead or sale. This is usually a good metric to use to measure the success of your advertising.
Disclaimer: While we may not respond personally to your email, we will investigate your comments and, if necessary, take the appropriate action. If you have a question about your AdWords account and need help, please visit the Help Centre at http://support.google.com/adwords/.
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